Frequently Asked Questions
You can return products within 30 days of receiving them for a refund or exchange. To start the return process, contact our support team. Return shipping costs are the responsibility of the customer.
The total delivery time is 8–13 business days:
1–3 business days to process the order + 7–10 business days for delivery.
We accept the following secure payment methods:
Visa, MasterCard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, UnionPay, BLIK.
All transactions are processed in PLN.
Your payment data is encrypted and securely processed during checkout.
We regularly run promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay up to date.
Our website shows the current stock status. If the product is available for purchase, it is in stock. In rare cases of stock discrepancies, the customer will be informed immediately.
Each product page includes a detailed size chart. If you need additional help, our support team will be happy to assist you.
Yes, our products come from trusted suppliers and are subject to strict quality control to ensure their authenticity.
We focus on the quality of our products. If you encounter any problems, contact us — we will try to resolve them as quickly as possible.
Yes, after your order is shipped, you will receive a tracking number. You can check order updates on our shipment tracking portal.
If you receive a damaged or incorrect product, contact us as soon as possible by sending a description and photos. We will arrange a free replacement.
Yes, all orders qualify for free shipping.
The order can be canceled within 30 minutes of placing it. After this time, cancellation may be impossible due to the start of processing. To cancel, contact us as soon as possible.
Yes, we use advanced encryption and security protocols to keep your payment data confidential and fully protected.
We operate exclusively online and do not have physical sales locations.
We currently do not offer gift wrapping or gift cards.